JIRA Support, Confluence Support, JIRA Core Support, JIRA Service Desk Support, HipChat support, JIRA Lizenzen, JIRA Konfiguration, JIRA Administration, JIRA Anpassung, JIRA Erweiterung

PROFESSIONAL SOLUTIONS
FOR YOUR IT INFRASTRUCTURE LIBRARY

__________

Now Consultians is your Atlassian Platinum Solution Partner in Austria

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)

Most organizations view their employees, skills, processes, and technologies as strategic assets. They help to achieve the enterprise’s vision and mission. An efficient and effective orientation of skills and resources can contribute to create a strategic advantage on the market – that is where ITIL comes into play. From a global perspective, ITIL (Information Technology Infrastructure Library) is the most common approach for IT service management. It supports organizations with using their IT to achieve a positive transformation and growth. Even though Atlassian products were originally developed as an issue and project tracker, you can also use them to manage ITIL processes. We configure Jira and Confluence for various ITIL areas and provide solutions complying to your requirements.

Atlassian Solution Partner Logo Now Consultians

OUR SERVICES CONCERNING ITIL AT A GLANCE

Service Desk

Your clients expect from your enterprise to solve their problems. If you do not deliver as expected, they will immediately change to another provider. Now Consultians can help you to discover new ways to improve their experience with your customer service altogether.

read more

Service Management

With the project-based approach of the Atlassian products, you have a single solution at your disposal, that lets your teams occupy themselves with their own workflows, data schemes, screens, SLAs and reports, while they provide your teams with universal visibility.

read more

Incident Management

Unplanned incidents of your IT services? Quality reduction? System failure? Our solution for incident management supports the digital recording, processing and documentation of all incidents posing a risk for quality.

read more

COMPLAINT MANAGEMENT

Are you looking for the proper software to manage complaints? We have a solution! Our experts configure Jira Service Desk, so that a precise complaint assignment to your bussines process and documentation is made possible.

read more

REQUIREMENTS MANAGEMENT

The requirements management includes several methods and processes, that help you to translate client and market requirements into the right products. With Jira and Confluence, you can gather, categorize, prioritize, and manage requirements.

read more

Change
Management

Change management covers a wide range of topics, which guarantee a smooth and lasting implementation of changes. Atlassian Jira allows you to achieve positive changes through a systemic approach and to cope with their consequences.

read more

TEST MANAGEMENT

Jira offers a great environment for team collaboration, from which everyone involved into the development cycle can profit. With expansions, especially developed for test management, you have the proper tool to manage issues, versions, dependences, defects and many more

read more

Release Management

Are you looking for development tools, that smoothly communicate with each other? Luckily, there are Atlassian tools for teams to rationalize their development methods. We give you advice for choosing the proper solution for your release management.

read more

Asset
Management

Do you want to know, where all your valuable assets are currently located, who is in charge of these assets and who takes over the repair order? With the aid of Jira‘s asset management, you can easily gather all information concerning the fixed assets.

read more

Identity & Access
Management

Identity & access management is a tool, that helps you to meet the increasing requirements to user management and access and authorization management. We support you with creating a systems environment with the proper accounts, master data and authorizations.

read more

Support & Alerting

Get a clear overview of the Atlassian products’ services to identify any system errors as soon as possible. We offer monitoring & alerting tools, that deliver flexible performance evaluations and point out problems including their origins.

read more

Remediation

Remediation is an essential part of your IT organization’s security strategy. Jira’s numerous functions allow you to not only precisely and efficiently remove weak points or threats, but also to purposefully prepare and plan a remediation strategy.

read more

CONTACT

You would like to learn more about our
consulting services?

    captcha

    Johann Kohlbacher

    Managing Director

    Tel.: +43 664 310 30 90

    johann.kohlbacher@nowconsultians.at

    kohlbacher